FAQs

Local Home Restoration

Have a restoration-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Can I handle water or mold remediation myself?

    While handling very small areas of water and mold-related damages are an option to handle yourself, more extensive areas require the expertise and equipment of a trained professional to ensure the safety of your property. Our technicians are trained in the appropriate protocols to handle the specific needs of the situation, and we have the necessary equipment, cleaning agents and protective gear to effectively restore your property.

  • My hardwood floors have water damage.  Are they ruined?

    Not necessarily, many factors determine if your water damaged hardwoods can be salvaged: how recent the damage is, the category of water, how extensive the damage is, etc. Our team can assess these factors and make the best recommendation for your specific situation. Should we determine the floors are salvageable we have specific drying technology we can deploy to remove excess moisture and often save your flooring.

  • How do I know if I have water damage in my home or business?

    Detecting water damage in your home early is crucial to prevent further issues like mold or structural problems. Here are signs to watch for:

     

    • Visual Signs: stains or discoloration, peeling or bubbling paint/wallpaper, sudden cracks in walls or ceilings
    • Unusual Smells: musty odors often signal mold/mildew caused by water damage
    • Physical Indicators: soft or spongy floors, rust or corrosion, sagging ceilings
    • Unexplained Utility Changes: increased water bills, decreased water pressure can both indicate hidden leaks in your plumbing
    • Mold Growth: black, green or white patches, especially in damp or poorly ventilated areas often accompany water damage

  • Is my water or mold damage covered by insurance?

    It depends on the cause of the damage and the specifics of your specific insurance policy. Generally speaking, sudden and accidental damage is covered but long standing and/or negligent damage could be denied by your carrier. Our team of professionals can help you navigate the complexities related to insurance coverage. 

  • Will my home or business be ruined by water damage? 

    Whether or not your property will be "ruined" by water damage depends on several factors, including the severity, location and how quickly you address it. Water damage can range from minor issues to severe structural problems, but most damage can be repaired if caught and handled promptly. 

  • How do I know if my home or business has mold?

    Mold can develop quickly (48-72 hours) after water exposure and may pose health risks or cause property damage, here are some signs of potential mold issues:

     

    • Visible Mold Growth: mold often appears as black, green, white or brown spots or patches
    • Musty Odors: mold often produces a distinctive musty or early smell. If you notice persistent odors, even after cleaning, it could indicate hidden mold growth
    • Signs of Water Damage: mold thrives in moist environments, if you've had water damage or had signs of water damage mold could be growing
    • Health Symptoms: mold exposure can trigger allergy related symptoms (sneezing, runny nose, itchy eyes or skin irritation) as well as respiratory symptoms (coughing, wheezing, shortness of breath). Persistent symptoms that improve when you leave the property could indicate mold.

     

    If you suspect mold, even if you can't locate it, our professionals can provide an assessment using moisture meters, hygrometers and thermal imaging to detect potential hidden mold. We can also help identify the type of mold and provide a remediation plan.


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